Enhancing Public Health Service Delivery Key to Customer Satisfaction – Dr Tufton

Minister of Health and Wellness, Dr. the Hon. Christopher Tufton, has underscored the importance of enhancing service delivery in public health institutions to ensure customer satisfaction. Story Highlights Minister of Health and Wellness, Dr. the Hon. Christopher Tufton, has underscored the importance of enhancing service delivery in public health institutions to ensure customer satisfaction.Noting the high expectations of persons using these facilities, he said “we must give them the best possible treatment at all times”.“This [2019/20] financial year, I would like to see, as Minister, a lot more emphasis on [boosting] customer service in our public health institutions,” Dr. Tufton said.He was speaking at the official launch of the Compassionate Care Programme at the Noel Holmes Hospital in Lucea, Hanover, on June 27.Minister of Health and Wellness, Dr. the Hon. Christopher Tufton, addresses stakeholders during the official launch of the Compassionate Care Programme at the Noel Holmes Hospital in Lucea, Hanover, on June 27.The initiative, which has been launched in several other hospitals islandwide, aims to enhance the psychological wellness of patients within the public health system as a means of promoting speedy recovery.Dr. Tufton said the initiative aims to place clients “at the centre of our activities [and] provide for them the best possible environment within the limitation of resources”.He noted, however, that persons utilizing public health institutions are also expected to behave appropriately when interacting with the staff.“The Charter of Rights and Responsibilities that governs public health does guarantee the rights [of the patient]; but it also assumes that the patient has some responsibilities. So there is a balance… and we need to start reflecting more on that,” Dr. Tufton stated.Meanwhile, the Minister commended the staff at Noel Holmes Hospital for the growth and improvement of the institution.“This facility has seen some renovations [and] training of staff, which is a very important component. As a consequence, we are now able to host our patients, our clients, those who, frankly speaking, [expect] us to serve them in a manner that is dignified,” Dr. Tufton said.He encouraged the staff to ensure that the Compassionate Care Programme’s launch “is not just an event”, but treated as “a process that will continue to improve”.“So today we launch, tomorrow we continue, next week, next month and next year, we revise, we review and we improve and, over time, it becomes a habit, it becomes a lifestyle, it becomes a norm,” Dr. Tufton emphasised. “This [2019/20] financial year, I would like to see, as Minister, a lot more emphasis on [boosting] customer service in our public health institutions,” Dr. Tufton said. Noting the high expectations of persons using these facilities, he said “we must give them the best possible treatment at all times”. read more

James Bulgers mother says Jon Venables should keep anonymity despite fathers High

Denise Fergus said that revealing Jon Venables’ new identity ‘could lead to vigilante action and innocent people being hurt’Credit:Christopher Furlong /Getty Jamie Bulger The two family members are represented by solicitor-advocate Robin Makin. Sir James Munby, President of the High Court’s Family Division, is dealing with preliminary issues in the application to vary or discharge an injunction originally granted by the High Court in 2001.Venables has been living anonymously since his release from a life sentence for the kidnap, torture and murder of two-year-old James 25 years ago. Both Venables and Thompson were later granted lifelong anonymity by a High Court judge. James was murdered by 10-year-olds Venables and Robert Thompson after they snatched him from a shopping centre in Bootle, Merseyside, in February 1993. He was charged after police found more than 1,000 indecent images on his computer. It was the second time he had been caught with such images and when he was arrested he told police he was plagued by “stupid urges”.James’s mother, Denise Fergus, and father, Ralph Bulger, both attended the Old Bailey when Venables was sentenced in February. Jamie Bulger was snatched him from a shopping in February 1993Credit:PA Show more The mother of James Bulger has said killer Jon Venables should keep his anonymity to avoid “vigilante action” despite a legal challenge brought by the murdered toddler’s father and uncle.James’s father, Ralph Bulger, and uncle, Jimmy Bulger, have launched a High Court application against an order that allows Venables to live under a cloak of anonymity.It is being aired in open court before the most senior family judge in England and Wales on Tuesday.But James’s mother, Denise Fergus, said she is not involved in the High Court proceedings before Sir James Munby. In a statement, she said: “I understand the motivation for the application, but my concern is that if Venables were known by his own name, it could lead to vigilante action and innocent people being hurt.” Following release they have lived under new identities. But Venables has since been convicted and sent back to jail over indecent images of children.In February, he was jailed for three years and four months after admitting surfing the dark web for extreme child abuse images and possessing a “sickening” paedophile manual. Denise Fergus read more