Enhancing Public Health Service Delivery Key to Customer Satisfaction – Dr Tufton

Minister of Health and Wellness, Dr. the Hon. Christopher Tufton, has underscored the importance of enhancing service delivery in public health institutions to ensure customer satisfaction. Story Highlights Minister of Health and Wellness, Dr. the Hon. Christopher Tufton, has underscored the importance of enhancing service delivery in public health institutions to ensure customer satisfaction.Noting the high expectations of persons using these facilities, he said “we must give them the best possible treatment at all times”.“This [2019/20] financial year, I would like to see, as Minister, a lot more emphasis on [boosting] customer service in our public health institutions,” Dr. Tufton said.He was speaking at the official launch of the Compassionate Care Programme at the Noel Holmes Hospital in Lucea, Hanover, on June 27.Minister of Health and Wellness, Dr. the Hon. Christopher Tufton, addresses stakeholders during the official launch of the Compassionate Care Programme at the Noel Holmes Hospital in Lucea, Hanover, on June 27.The initiative, which has been launched in several other hospitals islandwide, aims to enhance the psychological wellness of patients within the public health system as a means of promoting speedy recovery.Dr. Tufton said the initiative aims to place clients “at the centre of our activities [and] provide for them the best possible environment within the limitation of resources”.He noted, however, that persons utilizing public health institutions are also expected to behave appropriately when interacting with the staff.“The Charter of Rights and Responsibilities that governs public health does guarantee the rights [of the patient]; but it also assumes that the patient has some responsibilities. So there is a balance… and we need to start reflecting more on that,” Dr. Tufton stated.Meanwhile, the Minister commended the staff at Noel Holmes Hospital for the growth and improvement of the institution.“This facility has seen some renovations [and] training of staff, which is a very important component. As a consequence, we are now able to host our patients, our clients, those who, frankly speaking, [expect] us to serve them in a manner that is dignified,” Dr. Tufton said.He encouraged the staff to ensure that the Compassionate Care Programme’s launch “is not just an event”, but treated as “a process that will continue to improve”.“So today we launch, tomorrow we continue, next week, next month and next year, we revise, we review and we improve and, over time, it becomes a habit, it becomes a lifestyle, it becomes a norm,” Dr. Tufton emphasised. “This [2019/20] financial year, I would like to see, as Minister, a lot more emphasis on [boosting] customer service in our public health institutions,” Dr. Tufton said. Noting the high expectations of persons using these facilities, he said “we must give them the best possible treatment at all times”. read more

Discussions In Progress For More Visitors Out Of Europe – Tourism Minister

Tourism Minister, Hon. Edmund Bartlett, says the Ministry is in discussions with key partners in Europe regarding additional airlift arrangements for visitors out of that region to Jamaica. He was speaking at a media briefing at the Ministry’s offices in New Kingston, on Tuesday (October 1). Story Highlights The Minister advised that German multinational travel and tourism company, TUI, is adding new flights for the summer, which are “already confirmed”, adding that “we are waiting on other confirmations with regard to flights from Manchester [England]”. Tourism Minister, Hon. Edmund Bartlett, says the Ministry is in discussions with key partners in Europe regarding additional airlift arrangements for visitors out of that region to Jamaica.He was speaking at a media briefing at the Ministry’s offices in New Kingston, on Tuesday (October 1).The Minister advised that German multinational travel and tourism company, TUI, is adding new flights for the summer, which are “already confirmed”, adding that “we are waiting on other confirmations with regard to flights from Manchester [England]”.Mr. Bartlett said the Manchester gateway is “very important”, consequent on that location being the principal flight hub for collapsed United Kingdom tour and travel operator, Thomas Cook.“The largest volume of seats into the Caribbean and elsewhere in the world would come out of Manchester. So, we are excited about that prospect,” he said.Meanwhile, Mr. Bartlett advised that the six rotation flights booked through Thomas Cook to bring 1,800 passengers from Manchester, up to the end October, have been recouped.He said this followed meetings between Ministry and Jamaica Tourist Board (JTB) teams, led by Mr. Bartlett and Tourism Director, Donovan White, and the country’s travel and tour partners in London.“We met with TUI, British Airways, Virgin Atlantic and together we have secured all the seats that we lost, and there are discussions going on for incremental airlift for the winter and beyond. There was a small dark cloud that was hanging over Germany with Condor Airlines [based on its connection with Thomas Cook], but we are satisfied that Condor is back on track… so the German market will be secured,” the Minister informed.While noting that Thomas Cook’s collapse could have resulted in the potential loss for Jamaica amounting to some US$10 million and approximately 8,000 seats from Europe, Mr. Bartlett said it is, nonetheless, “an opportunity”.“It is allowing for a realignment of airlift capacities within the Caribbean area and could very well see a better arrangement in terms of scheduled charters and legacy carriers actually coming into the region,” he said. read more