HOW: Lack of manpower in the hotel industry is a problem facing the entire region

first_img“After the GDPR, we have a regulation on e-privacy… Are you sure you are ready?” Is the name of the workshop that opened the second and final day of the 2nd edition of the HOW Festival, which took place on Wednesday on the island of Sv. Nikola at Valamar Isabella Island Resort. Marija Zrno, a lawyer from the Zagreb company Bardek, Lisac, Mušec, Skoko with CMS presented the regulation on e-privacy, which should be adopted at the end of this or the beginning of next year and which will be directly applied in all EU countries. While the GDPR provides for the protection of personal data of individuals, the regulation will bring security of communication in the e-world, ie through mobile phones, websites and social networks. “Unfortunately, the adoption of this regulation is delayed, it was planned to be adopted in May this year, so business systems could be harmonized in parallel. But a regulation that will primarily mean greater protection for legal entities is not as comprehensive as the GDPR and will not have as much time to comply. All this will affect direct marketing, ie mostly newsletters and communication via social networks and websites”, Said Zrno. She explained that our existing law provided that the submission of newsletters required the consent of end users. The new regulation will have the same principle, but a broader definition, which means promotion on websites and social networks. Consent from legal entities will also be sought. She also mentioned cookies, which the regulation will also regulate. Users will decide for themselves on their computer which cookies they want. She concluded that it would be good for companies to inquire now about what the new regulation will bring, for which there is a lot of information on the Internet. If a company is already compliant with the GDPR, this does not automatically mean that it is also compliant with the ePrivacy Regulation.The most attention of the participants of this conference was attracted by the panel discussion on employee engagement and retention led by the moderator Mirjana Pajas, project director in Profil grupa, and her experiences were shared by Jelena Šuleić, general manager of group A hotels from Serbia, Tea Cergna, director of education and development in Poreč’s Valamar Riviera and Gordana Kolenko, director of BHV Consulting. Lack of manpower in the hotel industry is a problem facing the entire region.It was pointed out that Serbia is “fighting” with the problem of labor outflows mostly to Slovenia and Croatia, because it has the lowest average salaries in our area, while Croatian companies are facing the departure of people to Germany and Ireland. With the general conclusion that quotas are expected to increase for the import of foreign labor, not only from nearby countries, but also  from around the world (as Dubai, for example, has solved the problem), the importance of political will to reduce state payroll taxes has been stressed. But it’s a fight with windmills, it was noted on the panel. Cergna stated that Valamar tried to get higher quotas for labor from abroad, but the number of unemployed in Croatia also appears as a problem, which is why the state refuses to do so. They then asked for a list of the unemployed from all the counties they could hire, there were several hundred of them, of whom they eventually managed to hire only 17. Cergna noted that they called just about everyone from that list, but people were mostly not interested. The importance of education and cooperation with schools as a way to find and retain employees was mentioned. Šuleić stated that they achieved the best results with their employees when they were able to have their teeth repaired by contracted dentists, and a five-day stay with families in all their facilities – hotels, swimming pools, water parks and restaurants in the period from August 20 to September 10. . “People need to be dealt with constantly, they want to be taken care of. “, pointed out Šuleić. But she admitted that after three years, as long as it takes them to prepare one middle-level manager, they mostly lose that person because they go to another job. At the same time, the salary in Serbia is always a problem. For example, how much better it is for women there to go to work in the summer in Croatia is shown by the fact that they will earn 300 euros a month at home as maids, while Valamar will give them 700 euros, plus free accommodation and food. Then they return home and, for example, go to work in the mountains in Slovenia in the winter. Cergna, on the other hand, said that the salary is one of the key factors for retaining employees, so this year Valamar offered HRK 5.000 net as the minimum income for everyone. Also, the largest Croatian hotel company has an elaborate system of communication with employees who inform about everything, but also ask what they want in their career, then 18 programs of rewards and incentives, education, mentoring and scholarships. Valamar’s plan is to open its own university in the fall of next year, Tea Cergna announced.”How a hotel bar can be a part of the experience and the importance of education and development of bar staff” is the title of the panel discussion where opinions and experiences were presented by Andrea Klemenčić, F&B consultant at Dubrovnik’s One Suite Hotel, Filip Verbanac, strong alcohol development manager for Croatia, Slovenia and Bosnia and Herzegovina at Coca-Cola HBC, and, as panel moderator, Vedran Gulin, a consultant from Bar Three. Everyone stressed the importance of staff education, without which at least he will not be successful. Important elements in the bar are the offer and service, with which they will stand out from the competition. In Croatia, they singled out only 30 bars that stand out from the average. The bar is a mirror of the hotel, they pointed out. Its good position in the hotel, and excellent offer and quality, allow it to be open to the local population. Therefore, Klemenčić emphasized that local people come to the bar of that hotel, so it works best in winter. They focused on local products and groceries, and what they all have in common is that it has to be of extra quality. The staff is well educated, the standard of what they have to offer is known exactly (if the coffee is not a cannon it doesn’t go out of the bar) and they are constantly monitored and corrected in their work. Of course, a system of rewards and incentives has been organized in order to motivate and keep them, which depends on the reviews of guests, ratings of superiors and the realized traffic. Verbanac emphasized that his company now has five people for the education of employees in the field, and they are planning their program of education and training of people. Over the next ten years, Coca-Cola will focus on people who want to do business in the F&B sector and are willing to learn.Moderator Berislav Herceg, director of the Zagreb company DivisIT, which develops software solutions, Dragan Bodiroga, director of the Service Center from Dubrovnik, Tamara Čimbur, director and owner of the Zagreb restaurant Baltazar, and Vladimir Marinković spoke about the need to introduce modern procurement in the hotel business. general manager of Belgrade’s Saint Ten Hotel.The emphasis of the workshop was on automated data entry and exchange between customer and supplier, which speeds up the procurement process and brings savings. Manual data entry, which it still has, is a waste of time, and errors are common that make it impossible to control the state of the warehouse. It was noted that data entry automation must be inexpensive and easily applicable in all systems, whether they are small or large hotels, because not all are the same and not all have the same number of suppliers. One of the solutions, as a new standard in business, are personalized vendor web shops that will adapt to both large and small systems.last_img read more

DeAndre Jordan, Blake Griffin lead Clippers past Detroit Pistons

first_img“We didn’t put up a resistance,” Smith said. “They had transition 3s, open looks at 3s and they were getting layups in transition and throwing lobs and we just let them have everything. I don’t know what happened.”Jordan made his first seven shots. Blake Griffin added 25 points and Jamal Crawford scored 26 for the Clippers, who are now 6-2 since losing star point guard Chris Paul to a shoulder injury.J.J. Redick added 20 points for Los Angeles, including two four-point plays when the Pistons fouled him beyond the arc.Rodney Stuckey scored 29 points for Detroit and Smith added 24, but the Pistons got almost nothing from their starting backcourt. Brandon Jennings went scoreless and Kentavious Caldwell-Pope scored only six points.Jordan dunked four times in the first quarter alone. The Clippers led 64-53 at halftime after shooting 66 percent from the field. Newsroom GuidelinesNews TipsContact UsReport an Error “They’ve got to be able to step up with J.J., Jamal, Matt (Barnes), guys like that,” Jordan said. “So I was open a lot at the rim early.”Jordan has six double-doubles in the last seven games, and his most impressive dunk of the day was probably a one-handed alley-oop from Redick in the third quarter. Jordan’s eyes were around rim level on that one, which gave Los Angeles an 82-67 lead.“That’s the way they play. They pound the ball inside, and they are always looking for the lob,” Pistons coach Maurice Cheeks said. “They don’t usually get as many of them as they did tonight, but that’s what they do.”Redick bounced back after a 4-for-17 showing against Indiana on Saturday. His first four-point play put the Clippers up 38-33 in the second quarter. His second came in the third, after the Pistons had cut the lead to six and looked ready for a potential run.“That’s my job — to knock down some shots,” Redick said. “I think we played really well in that second quarter, and then in that third quarter we had another good stretch.”The last player with two four-point plays in one game was Crawford, who did it for Golden State against Denver on March 28, 2009, according to STATS.“I figured he’d probably done it before,” Redick said. “He’s the master.”Once the Clippers pulled away, about the only fun moment for most of the crowd came when a fan seated courtside was drenched by a drink after the ball went sailing out of bounds right at him. He seemed to take the mishap in good spirits, and the game was delayed briefly while the floor in front of him was cleaned.Detroit trailed by as many as 20 points in the fourth. The Pistons cut the deficit to nine late in the game, but Jordan punctuated a terrific day with yet another alley-oop dunk.“It was a good performance. It wasn’t a great performance,” Griffin said. “I thought we relaxed too much at certain times. In the fourth quarter, we should have done a better job.”NOTES: Caldwell-Pope fouled Redick on both four-point plays. … Jordan finished 8 of 11 from the field and 0 for 6 on free throws. … Jennings missed all seven of his shots from the field, going scoreless for only the second time in 330 career games. It also happened in March, when he was with Milwaukee. … The Pistons dropped to 7-14 at home this season. They are 10-10 on the road.center_img AUBURN HILLS, Mich. — There’s something about the Detroit Pistons that seems to bring out DeAndre Jordan’s best dunks.Jordan had 16 points and 21 rebounds — dunking seven times with a layup — and the Los Angeles Clippers breezed to a 112-103 victory over the Pistons on Monday. Jordan threw down a memorable dunk on Detroit’s Brandon Knight last March. Knight is no longer on the Pistons, but Jordan put on another highlight show in this meeting against Detroit big men Andre Drummond and Greg Monroe.“We knew we had to bring it,” Jordan said.Detroit’s Josh Smith had his own explanation.last_img read more

South Africa tourism needs collaboration INDABA

first_imgAchieving the country’s set target of up to 15 million visitors over the next eight years will require collaboration and support, according to South African Tourism chief executive Thulani Nzima.Speaking at the opening of the annual travel show, INDABA, Mr Nzima explained the country’s private and public sectors need to focus on working together for ongoing success and growth.Describing the travel system as “only as strong as” its weakest link, he added that the future of the industry was the responsibility of “all in the tourism value chain” from operators to tours guides, Ministers and right down to waiters and flight attendants.“… all of us are equal partners in building, growing and sustaining South Africa’s tourism industry,” he said. Also speaking at the conference, South Africa’s Tourism Minister Marthinus van Schalkwyk told up to 200 hosted buyers that within the next eight years, the country aims to contribute up to R218 million in promoting the destination across Africa.He explained that among the promotional tactics will include launching five new officers across Africa over the next five years while also focusing on harness technology through the implementation of e-visa systems over by 2020.“There are some areas in which we need to work with those international players with whom we also compete,” he explained.  “‘Co-opetition’ is the name of the new game. Competition brings out the best in all of us, but co-operation is what is urgently needed, especially on the African continent, where we have to work together to remove barriers to international travel and tourism.”Kicking off on 12 May this year, INDABA welcomed up to 200 buyers who scoped out and talked tourism with up to 1,500 exhibitors. Source = e-Travel Blackboard: N.J South African Tourism Ministerlast_img read more