As consumers migrate to digital platforms to process their basic transactions, the purpose of the branch is fundamentally shifting towards supporting deeper conversations and relationships with members. As a result, consumer expectations are diverging from the experiences provided by many branches. This creates friction, both for consumers and staff members. And, as the country settles into the COVID-19 pandemic, these shifts are only accelerating.Consider the Apple Store experience. Customers visit traditional stores to buy products, and sometimes to check them out before purchasing. But online retail has taken away most of the value of this experience, as customers are able to shop from the comfort of their own homes while having reviews and information about the products they are considering at their fingertips. There are staff at traditional stores, but they tend not to be experts with products and customers visiting the store in hopes of learning more about the products are not likely to have a great experience.Apple recognized that there was a valuable part of the shopping experience that wasn’t supported by retail stores, and they responded to this shift by radically reimagining the retail experience. They eliminated products from shelves and instead built stores around conversations and experiences. Customers who could easily shop online instead come to an Apple store to speak with expert staff and get hands-on experience, developing a deeper relationship with the brand and the products.The basic transactions that your members come into the branch for are like the products on the store shelves. They are going digital rapidly, though you still need some support for them just like Apple stores still have small retail areas with accessories and phone cases. But the real value that you bring to your customers, what really differentiates your financial institution, is how the experts in your branches are able to answer questions and support more complex products such as mortgages and small business loans with as little friction as possible.Achieving this level of service means redesigning the branch around conversations and building relationships. And in the branches that still need to support a high volume of transactions, this means building flexibility into the branch environment to allow staff to adapt to shifting trends. Digital banking is making in-person transactions obsolete, but rather than spelling the death of the branch it’s creating a powerful opportunity for credit unions to build stronger relationships with their members.To learn more about how the branch experience is shifting, as well as dive into four other major trends in retail banking in the COVID-19 era and beyond, download our 2020 Branch Ideabook today! 2SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Jay Speidell Jay Speidell is the Marketing Manager at Momentum, a strategic design-build partner that takes a people centric approach to helping credit unions across the nation thrive. Web: www.momentumbuilds.com Details
Andrew Wiggins may not start next season in Minnesota.The Timberwolves are “confident” they can deal the 24-year-old forward this summer, according to a report from Yahoo Sports. Moving Wiggins could create salary cap space for the team to acquire guard D’Angelo Russell from the Nets in a sign-and-trade, the report says. Multiple teams have heard that Minnesota is confident that they can trade Andrew Wiggins this summer. Doing so could open up the cap space necessary to sign D’Angelo Russell, who is tight with Karl-Anthony Towns. https://t.co/97qfsxL0Xd— Keith Smith (@KeithSmithNBA) June 29, 2019The Timberwolves are “at the top” of Russell’s wish list and they’re “increasingly confident” they can land him, according to a report from the New York Times. They’re actively “canvassing the league” looking to make deals, the report says.Minnesota is at the top of D’Angelo Russell’s free-agent wish list as the opening bell nears, league sources say — with the Timberwolves increasingly confident they can make the necessary salary-cap moves to land him— Marc Stein (@TheSteinLine) June 30, 2019Wiggins signed a five-year, $146.5 million extension with Minnesota in October 2017, but he has regressed over the last two seasons. He averaged 18.1 points and 4.8 rebounds while shooting a career-low 41.2% from the field in 2018-19. Related News “I feel like it was an OK season,” Wiggins told reporters in April. “Not the best, not the worst. It was OK. … Just going up. Just getting better. That’s the main thing, just not downgrading.”Wiggins has connected on just 33.2% of his 3-point attempts over his five NBA seasons, all of which have been spent with Minnesota.“I like the whole team, the coaching staff,” Wiggins said after the 2018-19 season. “And, I feel like everyone is getting better. A lot of young guys, too.”The Timberwolves finished 2018-19 with a 36-46 record and missed the playoffs. They fired Tom Thibodeau in January and hired Ryan Saunders to replace him. D’Angelo Russell free agency rumors: Lakers seek out guard’s agent to set up meeting D’Angelo Russell free agency rumors: Suns ‘really’ want to add guard, executive says Kyrie Irving free agency rumors: Superstar plans to work quickly toward massive deal with Nets “We’re a team that never gives up,” Wiggins said in April. “We’ve been through a lot. Injuries, ups and downs, changes in the staff, the team, everything. We’ve stayed solid. We’ve kept our heads on straight. The season didn’t end how we wanted it to end, but next year I think will be a great year for us.”The Timberwolves traded up in the 2019 draft earlier this month and selected Texas Tech wing Jarrett Culver with the No. 6 pick.
Over 150 runners on decided to run Heineken 0.0 5K Spring Run in a blue t-shirt as a participant of the “Run for Someone with Autism” campaign back in April 20th.By selling their miles, collected donations to educate 116 children with disabilities and developing difficulties who attend the EDUS program through pre-school and school programs.Thanks to all participants so far, over 18,000 BAM has been collected, while the final amount will be released after receiving all payments.It is stated from the organization that the deadline for the payment of donations from the miles sold is Tuesday, May 7ththis year.Payments can be made to: 161 000 008 967 04 97 (Raiffeisen Bank BiH); purpose of payment: A donation for the race.In order to thank people who gave money, EDUS EDUCATION FOR ALL organizes a joint gathering that will be organized on Sunday, May 12th, starting at 10:00, on the parking lot in front of Velika Aleja (Ilidža, Vrelo Bosne), Vijesti.ba news portal reports.
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Go back to the enewsletterBritish Airways has revealed The White Company will be available to customers flying in Club World Business Class between London Heathrow and Sydney from next week. The new product will be introduced on flights departing London on 24 May and from Sydney on 26 May. The partnership will give customers travelling in Club World a great night’s sleep in the sky with a range of quality bedding.The announcement forms part of the airline’s investment plan of more than $1 billion in Club World Business class which includes the arrival of a new restaurant-style premium dining service, with display trolleys allowing customers to select dishes from a choice of freshly prepared starters and desserts, served on beautiful new table settings.Through BA’s partnership with The White Company, the British retailer is supplying bedding and amenity kits in the airline’s Club World Business class cabin. The new bedding includes a luxuriously soft, large pillow and white cotton pillowcase to enhance customers’ comfort and help them sleep better in the sky. Customers will also receive a super-soft woven blanket with satin trim, a luxury duvet and a padded mattress cover to provide them with an extra layer of comfort and improve their quality of sleep.The new Club World Business class amenity kits come in an elegantly designed bag from The White Company and contain products from the retailer’s ‘Restore & Relax Spa Collection’, as well as a super-soft jersey eye-mask, offering a further touch of luxury in the sky.Nicole Backo, British Airways’ regional GM, South West Pacific, said she was pleased to be able to roll out The White Company bedding on the route between London and Sydney.“The much-anticipated arrival of this bespoke bedding will give our Club World customers a better night’s sleep in the sky. The White Company is renowned for quality and style and is the perfect partner for British Airways. This partnership will hold particular appeal for any business travellers who rely on being able to get a good night’s sleep before arriving ready for a busy day,” Backo commented.All flights from Australia land at British Airways’ award-winning home at London Heathrow Terminal 5. All Premium customers can enjoy the facilities at the Arrivals lounge, which includes showers, breakfast and complimentary Elemis spa treatments. Customers can also enjoy bubbling champagne at the exclusive Galleries Club lounges on their departure.The oneworld carrier is investing £4.5 billion for customers over the next five years, covering the installation of the best quality Wi-Fi and power in every seat, fitting 128 long-haul aircraft with new interiors and taking delivery of 72 new aircraft. In January, the airline rolled out a multi-million-pound investment in its World Traveller Economy class catering, introducing an exciting and expanded new menu, which provides more quantity and quality to both meals and great snacking options throughout the flight.Go back to the enewsletter