HOW: Lack of manpower in the hotel industry is a problem facing the entire region

first_img“After the GDPR, we have a regulation on e-privacy… Are you sure you are ready?” Is the name of the workshop that opened the second and final day of the 2nd edition of the HOW Festival, which took place on Wednesday on the island of Sv. Nikola at Valamar Isabella Island Resort. Marija Zrno, a lawyer from the Zagreb company Bardek, Lisac, Mušec, Skoko with CMS presented the regulation on e-privacy, which should be adopted at the end of this or the beginning of next year and which will be directly applied in all EU countries. While the GDPR provides for the protection of personal data of individuals, the regulation will bring security of communication in the e-world, ie through mobile phones, websites and social networks. “Unfortunately, the adoption of this regulation is delayed, it was planned to be adopted in May this year, so business systems could be harmonized in parallel. But a regulation that will primarily mean greater protection for legal entities is not as comprehensive as the GDPR and will not have as much time to comply. All this will affect direct marketing, ie mostly newsletters and communication via social networks and websites”, Said Zrno. She explained that our existing law provided that the submission of newsletters required the consent of end users. The new regulation will have the same principle, but a broader definition, which means promotion on websites and social networks. Consent from legal entities will also be sought. She also mentioned cookies, which the regulation will also regulate. Users will decide for themselves on their computer which cookies they want. She concluded that it would be good for companies to inquire now about what the new regulation will bring, for which there is a lot of information on the Internet. If a company is already compliant with the GDPR, this does not automatically mean that it is also compliant with the ePrivacy Regulation.The most attention of the participants of this conference was attracted by the panel discussion on employee engagement and retention led by the moderator Mirjana Pajas, project director in Profil grupa, and her experiences were shared by Jelena Šuleić, general manager of group A hotels from Serbia, Tea Cergna, director of education and development in Poreč’s Valamar Riviera and Gordana Kolenko, director of BHV Consulting. Lack of manpower in the hotel industry is a problem facing the entire region.It was pointed out that Serbia is “fighting” with the problem of labor outflows mostly to Slovenia and Croatia, because it has the lowest average salaries in our area, while Croatian companies are facing the departure of people to Germany and Ireland. With the general conclusion that quotas are expected to increase for the import of foreign labor, not only from nearby countries, but also  from around the world (as Dubai, for example, has solved the problem), the importance of political will to reduce state payroll taxes has been stressed. But it’s a fight with windmills, it was noted on the panel. Cergna stated that Valamar tried to get higher quotas for labor from abroad, but the number of unemployed in Croatia also appears as a problem, which is why the state refuses to do so. They then asked for a list of the unemployed from all the counties they could hire, there were several hundred of them, of whom they eventually managed to hire only 17. Cergna noted that they called just about everyone from that list, but people were mostly not interested. The importance of education and cooperation with schools as a way to find and retain employees was mentioned. Šuleić stated that they achieved the best results with their employees when they were able to have their teeth repaired by contracted dentists, and a five-day stay with families in all their facilities – hotels, swimming pools, water parks and restaurants in the period from August 20 to September 10. . “People need to be dealt with constantly, they want to be taken care of. “, pointed out Šuleić. But she admitted that after three years, as long as it takes them to prepare one middle-level manager, they mostly lose that person because they go to another job. At the same time, the salary in Serbia is always a problem. For example, how much better it is for women there to go to work in the summer in Croatia is shown by the fact that they will earn 300 euros a month at home as maids, while Valamar will give them 700 euros, plus free accommodation and food. Then they return home and, for example, go to work in the mountains in Slovenia in the winter. Cergna, on the other hand, said that the salary is one of the key factors for retaining employees, so this year Valamar offered HRK 5.000 net as the minimum income for everyone. Also, the largest Croatian hotel company has an elaborate system of communication with employees who inform about everything, but also ask what they want in their career, then 18 programs of rewards and incentives, education, mentoring and scholarships. Valamar’s plan is to open its own university in the fall of next year, Tea Cergna announced.”How a hotel bar can be a part of the experience and the importance of education and development of bar staff” is the title of the panel discussion where opinions and experiences were presented by Andrea Klemenčić, F&B consultant at Dubrovnik’s One Suite Hotel, Filip Verbanac, strong alcohol development manager for Croatia, Slovenia and Bosnia and Herzegovina at Coca-Cola HBC, and, as panel moderator, Vedran Gulin, a consultant from Bar Three. Everyone stressed the importance of staff education, without which at least he will not be successful. Important elements in the bar are the offer and service, with which they will stand out from the competition. In Croatia, they singled out only 30 bars that stand out from the average. The bar is a mirror of the hotel, they pointed out. Its good position in the hotel, and excellent offer and quality, allow it to be open to the local population. Therefore, Klemenčić emphasized that local people come to the bar of that hotel, so it works best in winter. They focused on local products and groceries, and what they all have in common is that it has to be of extra quality. The staff is well educated, the standard of what they have to offer is known exactly (if the coffee is not a cannon it doesn’t go out of the bar) and they are constantly monitored and corrected in their work. Of course, a system of rewards and incentives has been organized in order to motivate and keep them, which depends on the reviews of guests, ratings of superiors and the realized traffic. Verbanac emphasized that his company now has five people for the education of employees in the field, and they are planning their program of education and training of people. Over the next ten years, Coca-Cola will focus on people who want to do business in the F&B sector and are willing to learn.Moderator Berislav Herceg, director of the Zagreb company DivisIT, which develops software solutions, Dragan Bodiroga, director of the Service Center from Dubrovnik, Tamara Čimbur, director and owner of the Zagreb restaurant Baltazar, and Vladimir Marinković spoke about the need to introduce modern procurement in the hotel business. general manager of Belgrade’s Saint Ten Hotel.The emphasis of the workshop was on automated data entry and exchange between customer and supplier, which speeds up the procurement process and brings savings. Manual data entry, which it still has, is a waste of time, and errors are common that make it impossible to control the state of the warehouse. It was noted that data entry automation must be inexpensive and easily applicable in all systems, whether they are small or large hotels, because not all are the same and not all have the same number of suppliers. One of the solutions, as a new standard in business, are personalized vendor web shops that will adapt to both large and small systems.last_img read more

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Franjo Tuđman Airport named the best airport in Europe

first_imgPhoto: Franjo Tuđman Airport The Airport Service Quality (ASQ) is a program for assessing the quality of airport services and the world’s leading program for the so-called. Benchmarking, the measurement of passenger satisfaction through 37 key performance indicators, is conducted by certified ASQ agents who interview passengers at airports, through a specialized ACI / ASQ questionnaire. “We are extremely proud of the fact that we have been recognized and rewarded by passengers and service users through the ACI / ASQ survey, in a unique survey measuring passenger satisfaction with airport services, and for the second year in a row we were named the best airport in Europe in the group. airports of 2 to 5 million passengers. The award to Franjo Tuđman Airport comes just before the third anniversary of the opening of the new passenger terminal, through which almost 10 million passengers have passed since the opening. “, said Huseyin Bahadir Bedir, President of the Management Board of Zagreb International Airport. center_img According to the survey of passengers on satisfaction with ACI / ASQ (Airports Council International / Airport Service Quality), Franjo Tuđman Airport was once again named the best airport in Europe in the group of airports of 2 to 5 million passengers.last_img read more

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Rare island house on the Gold Coast hits the market

first_imgIt’s just as sensational from the front.Ephraim Island is a luxury residential enclave in Paradise Point encompassing parkland, a recreational club and private marina.“Very few people know there are houses on Ephraim Island,” Ms Robinson said.“Everybody thinks that it’s only apartments.“I believe there are seven stand-alone houses but so few people know they exist.” What a view! Only a strip of sandy shoreline separates the three level residence at 24 Ephraim Island Parade, Ephraim Island from dolphins and dugongs.“The dolphins are here all the time and their babies come right in and do flips,” owner Kim Robinson said. “People don’t believe me and we have to pinch ourselves.” Kim Robinson at her home at 24 Ephraim Island Parade, Ephraim Island. Picture: Mike BatterhamIS this the best backyard on the Gold Coast?A rare island paradise with its own private beach has hit the market for $4.25 million. Relax out the back on the deck.More from news02:37Purchasers snap up every residence in the $40 million Siarn Palm Beach North5 hours ago02:37International architect Desmond Brooks selling luxury beach villa1 day agoMs Robinson and her family moved into the three-level concrete house six years ago and a $1 million renovation followed.“All the timber work and all the marble work was done by us,” Ms Robinson said.“We redid the kitchen which is by Paul Clout, who updated all the interior.”center_img Fancy a movie?There’s also a lift, study, soundproof cinema, gym, pool and outdoor kitchen. But the true hero of the home, suitably named the “Beach House”, is its oasis-like location.“This is the ultimate, having your own private beach,” Ms Robinson said.“Especially with young children, they are so safe. The fact you’ve got dolphins and dugong on our back door is pretty insane.” An aerial view of Ephraim Island on the Gold Coast.Ray White Sovereign Islands marketing agent Alex Phillis described the property as “super-exclusive”.“It’s a highly desirable product as nothing like it exists,” Mr Phillis said.last_img read more

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UCL: Sterling winning fitness race for Real Madrid cracker

first_imgRaheem Sterling is winning his race to be fit for Wednesday night’s trip to Real Madrid.Advertisement Promoted ContentWho Is The Most Powerful Woman On Earth?Top 10 Tiniest Phones Ever Made11 Most Immersive Game To Play On Your Table TopA Soviet Shot Put Thrower’s Record Hasn’t Been Beaten To This Day7 Mind-Boggling Facts About Black Holes7 Facts About Black Holes That Will Blow Your Mind7 Black Hole Facts That Will Change Your View Of The Universe8 Best 1980s High Tech GadgetsThe Very Last Bitcoin Will Be Mined Around 2140. Read MoreBirds Enjoy Living In A Gallery Space Created For ThemBest & Worst Celebrity Endorsed Games Ever Made6 Interesting Ways To Make Money With A Drone And Sunsport reported that it was touch and go whether he would be ready to return by the time City travelled to the Bernabeu.While he did not the travelling party for the win at Leicester on Saturday, he has been training for the last few days.And it seems certain that Sterling will be on the plane when the squad fly to Spain early on Tuesday afternoon.That will leave Pep Guardiola with a big decision on whether to pick him from the start or name him among the substitutes.Sterling is certain to want to play and catch the eye having confirmed at the weekend that he would love to play for the Spanish giants one day. Loading… center_img Read Also: De Bruyne warns Man City they will be branded failures without UCL winWhile Madrid boss Zinedine Zidane also refused to rule out a summer move for “very good” Sterling earlier this week.Because it coincided with City’s winter break, the injury kept him out of just two matches and he is likely to be fresh to face Zidane’s men.FacebookTwitterWhatsAppEmail分享 The Manchester City ace tweaked a hamstring during the 2-0 defeat at Tottenham on February 2.last_img read more

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Boracay bans tourists due to COVID-19 fears

first_imgThe town quarantine will be effective starting 10 p.m. on Thursdayand will remain effective until it is lifted by the town’s acting mayorFrolibar Bautista, according to a local executive order. ILOILO City – The municipality of Malay in Aklan, which covers theworld-famous Boracay Island, will deny entry to tourists starting Thursday asit places the town under general community quarantine to prevent the spread ofthe new coronavirus disease (COVID-19). Kids play with the famous white sand in Boracay Island, Malay, Aklan. PHOTO FROM KEN WILSON LEE VIA FLICKR/CREATIVE COMMONS During the general community quarantine, movement will be limitedto accessing basic necessities and work. Uniformed personnel and quarantineofficers will also man borders. The restriction of the entry ofpeople will exempt Malaynons, persons involved in the delivery of goods andcommodities, medical doctors working in Malay, national government officialsand employees, and returning officials or employees of the town and itsbarangays. Tourist arrivals in February for the island dropped by 40 percentto 103, 834 from the 172,695 recorded in the same month in 2019, data from theMalay Municipal Tourism Office showed. (PNA/ABS-CBNNews) Malay Mayor Frolibar Bautista signed an executive order, whichplaces the town on general community quarantine, regulating the entry of goodsand supplies in the municipality and imposes a curfew. The local government is also imposing a curfew from 10 p.m. to 5a.m. Boat trips to and from Boracay will be limited between 6 a.m. to 9 p.m.only. The measures were adopted even as Boracay has yet to record its firstcase of COVID-19. Tourists, whether local or foreign, shall be denied entry to thetown including Boracay Island. Bautista said he will authorize theentry of persons, which does not fall under the exemptions if it relates tohealth, safety, security, and commerce. The new directives are seen as an added blow to Boracay’s tourismindustry which has seen a sharp decline since the outbreak of COVID-19 in thePhilippines due to virus fears.last_img read more

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Dismissed policeman accused of killing footballer remanded in police custody

first_imgRelatedPosts COVID-19: NCAA to revoke erring airlines licence over non-compliance FRSC to Schools: We’ll arrest, prosecute drivers who flout COVID-19 rules Sanwo-Olu: We’re committed to fulfilling promises to Lagosians An Abeokuta, Ogun State Magistrates’ Court sitting in Isabo on Friday ordered the remand of Ogunsoro Niyi, 43, in police custody for allegedly causing the death of a footballer, Tiamiyu Kazeem.The Magistrate, I.O. Abudu, noted that in view of the COVID-19 pandemic in the country, the court could not order the remand of the defendant in the Correctional centre. Abudu ordered that the defendant, a former police personnel, be remanded in the police custody pending legal advice from office of the state Director of Public prosecution.She adjourned the case until July 24 for mention.The defendant is facing a two-count charge bordering on conspiracy and murder.Earlier, the Prosecution Officer, Adekunle Opayemi, told the court that the defendant committed the offence on February 22 at Owodimu Village on Sagamu/Abeokuta Expressway.Opayemi said that the defendant conspired with another officer to murder Tiamiyu Kazeem, 26, popularly called Kaka, who was a footballer with the Remo Stars Football Club in Ikenne. According to him, the deceased was driving in his Lexus car on Sagamu-Abeokuta Expressway, which later developed a mechanical fault and while looking for a solution, the defendant and other officers accosted him.The officer alleged that the deceased would be arrested based on some information they got, that he was a cultist and some other allegations.The deceased was arrested by the defendant and on their way to the Zonal Intervention Squad, Obada-Oko, the deceased was questioning the officers where they were taking him to, which led to arguments in the vehicle.The deceased was later pushed out from the vehicle with force and he ran into an unknown vehicle coming from behind, which knocked him down and ran away.The deceased was rushed to the Owode-Egbe Hospital, where he was confirmed dead. Opayemi said the offence contravened Section 324, and 319 (1) of the Criminal Code, Vol. 1, Laws of Ogun 2006.Tags: Abeokuta. Osun State Magistrates’ CourtCOVID-19Ogunsoro Niyilast_img read more

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Alleged Fraud: NFF President Pinnick, Others Shun Court

first_imgAmaju Pinnick *Case adjourned till July 1The President of the Nigeria Football Federation (NFF), Amaju Pinnick and four other senior officials of the federation were absent at the Federal High Court, Abuja yesterday at the first mention of the charge brought against them over an allegation of misappropriation of $8,400, 000 and N4billion belonging to the football body.The Special Presidential Investigation Panel for the Recovery of Public Property (SPIP) had, earlier this month, filed a 17-count charge, marked, FHC/ABJ/CR/93/2019 against Pinnick and others, claiming among others that the money formed part of what was paid by the Fédération Internationale de Football Association (FIFA) to the NFF as appearance fees in the group stage of the Russia 2018 World Cup. Named with Pinnick, in the charge, are NFF General Secretary, Sanusi Mohammed; the 1st Vice-President, Seyi Akinwunmi; the 2nd Vice-President, Shehu Dikko, and an Executive Committee Member, Yusuf Fresh.The NFF described the allegations as “frivolous and totally baseless” the charges filed against its president, Amaju Pinnick, and four other members of the federation by the Special Presidential Investigation Panel for the Recovery of Public Property led by Mr Okoi Obono-Obla.Chairman, NFF Media and Publicity Committee, the NFF, Dr Yahaya Kwade, had in a statement said the charges were only aimed at scandalising the leadership of the football body.“We (NFF) wish to state categorically that the charges filed by SPIP are frivolous and totally baseless. They are aimed only at scandalising the NFF and its leadership and nothing more, in order to mislead the unwary and uninformed. This is evident from the great facility with which the news of the charges, which were registered at the court’s registry May 7, 2019, was widely disseminated by SPIP and its collaborators.“For instance, SPIP alleges that the leadership of the NFF moved N4bn from the NFF on November 3, 2018. The maliciousness and falsity of this charge is established by the fact that the alleged sum is about four times the 2018 NFF Appropriation in the FGN budget as approved by the National Assembly, which in total was N1.14bn, out of which only about N700m was cash-backed for the entire 2018 financial year.”When the case was called yesterday, the defendants were not in court.Lawyer to SPIP, Celcius Ukpong said the prosecution was unable to effect personal service on the defendants and applied for leave to serve through substituted means.Ukpong said: “We have not been able to serve the defendants with the copies of the charges.“As a consequence, we have filed an ex parte motion for substituted service. The defendants are evading service. We have been to their offices. They are on what we call administrative bail.“But have been calling them to come to pick up the copies to their charges and we have been to their offices to serve them, all to no avail.“We want to serve them through their offices by virtue of section 125 of the Administration of Criminal Justice Act.”Justice Ijeoma Ojukwu granted Ukpong’s application for substituted service and adjourned till July 1 this year for arraignment.Share this:FacebookRedditTwitterPrintPinterestEmailWhatsAppSkypeLinkedInTumblrPocketTelegramlast_img read more

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Point scored deciding goal, Lightning beat Red Wings 2-1

first_img FOLLOW US Written By First Published: 30th December, 2019 10:48 IST SUBSCRIBE TO US Associated Press Television News WATCH US LIVEcenter_img LIVE TV Last Updated: 30th December, 2019 10:48 IST Point Scored Deciding Goal, Lightning Beat Red Wings 2-1 Brayden Point scored a power-play goal in the third period and the Tampa Bay Lightning extended their winning streak to three games with a 2-1 victory over the Detroit Red Wings on Sunday night. Brayden Point scored a power-play goal in the third period and the Tampa Bay Lightning extended their winning streak to three games with a 2-1 victory over the Detroit Red Wings on Sunday night.Tampa Bay has won 16 consecutive regular-season games against the Red Wings, the longest winning streak in Lightning franchise history against one opponent. and the third-longest in league history. Detroit last defeated Tampa Bay in the regular season on Nov. 3, 2015.Ondrej Palat also scored for Tampa Bay. Curtis McElhinney finished with 19 saves.Jonathan Bernier stopped 37 shots for Detroit. Robby Fabbri scored for the Red Wings, who fell to 4-14-2 on the road.Point snapped a 1-1 tie at 5:33 of the third period. He skated toward the net from the left corner and sent a no-look shot over the shoulder of Bernier for his team-leading 15th goal of the season.After a scoreless first period, Tampa Bay opened the scoring at 4:10 of the second period. Detroit won a faceoff but pushed the puck back to Kevin Shattenkirk at the right point. Shattenkirk walked the blue line to the center slot area and released a wrist shot that Palat deflected past Bernier.Fabbri pulled the Red Wings even when Filip Zadina disrupted a clearing attempt by Cedric Paquette and kept the puck in the offensive zone. Filip Hronek sent a wrist shot toward the net that Fabbri deflected under the glove of McElhinney at 17:54.NOTES: Tampa Bay activated D Braydon Coburn off injured reserve after he missed 13 games with an undisclosed lower-body injury. … Detroit C Valtteri Filppula missed the game with an upper-body injury sustained in Saturday’s loss to the Florida Panthers. … Red Wings’ G Jonathan Bernier made his first start since leaving a game at Toronto on Dec. 21 after suffering a groin injury.Up NextLightning: At Buffalo on Tuesday.Red Wings: Host San Jose on Tuesday.___More AP NHL: COMMENTlast_img read more

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Hatem Ben Arfa Faces Euro Suspension

first_imgHatem Ben Arfa will miss the start of Newcastle United’s Europa League campaign due to a suspension dating back to 2010.The French international is unavailable for both ties against Greek side Atromitos due to a three game suspension picked up at former club, Marseilles.Man of the match in the Toon Army’s Premier League victory over Tottenham Hotspur, the 25 year old misses out after seeing red for the French side in a 2-1 home defeat to Benfica.It is doubtful whether Saturday’s match-winner would have been selected for Thursday’s clash in Athens anyway, with several key players likely to be rested for the Geordie outfit. Magpie manager, Alan Pardew is said to be prioritising Saturday’s league clash with Chelsea over Europe’s secondary competition.Pardew may use the mid-week fixture to blood youngsters such as Sammy Ameobi and Harris Vuckic, whose first team opportunities were restricted last term.The Toon Army are back in European competition after a six year hiatus, after upsetting the odds to finish fifth last season.last_img read more

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PSL :Papic resigns as Chippa United coach

first_imgKostadin Papic has resigned as head coach of Chippa United with immediate effect, Goal can exclusively confirm.Speaking to Goal after a long meeting with the club on Wednesday afternoon, Papic said that he resigned because he didn’t want anyone interfere with his job.”Yes I have resigned,” Papic told Goal. “It’s not true that I was unhappy at Chippa, but the reason for me to resign is that I didn’t want the new technical director to interfere with my job,” he added.The Chilli Boys were reportedly set to announce Mich D’Avray as their new technical director in the next few days, and this didn’t sit well with Papic.He joined the Port Elizabeth-based side before the start of the campaign from Black Leopards, but he finds himself without a job five games into the season.Papic, who coached both Orlando Pirates and Kaizer Chiefs in the past, is said to be heading back to Limpopo to take over the reigns at Polokwane City. City are without a coach after firing Boebie Solomons on Monday morning, and although the club revealed that they won’t be appointing anyone new soon, they are reportedly eyeing Papic.last_img read more

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