Photo: Franjo Tuđman Airport The Airport Service Quality (ASQ) is a program for assessing the quality of airport services and the world’s leading program for the so-called. Benchmarking, the measurement of passenger satisfaction through 37 key performance indicators, is conducted by certified ASQ agents who interview passengers at airports, through a specialized ACI / ASQ questionnaire. “We are extremely proud of the fact that we have been recognized and rewarded by passengers and service users through the ACI / ASQ survey, in a unique survey measuring passenger satisfaction with airport services, and for the second year in a row we were named the best airport in Europe in the group. airports of 2 to 5 million passengers. The award to Franjo Tuđman Airport comes just before the third anniversary of the opening of the new passenger terminal, through which almost 10 million passengers have passed since the opening. “, said Huseyin Bahadir Bedir, President of the Management Board of Zagreb International Airport. According to the survey of passengers on satisfaction with ACI / ASQ (Airports Council International / Airport Service Quality), Franjo Tuđman Airport was once again named the best airport in Europe in the group of airports of 2 to 5 million passengers.